Frequently Asked Questions

Yes, please add what you would like us to include in the comments section and we would be happy to include it.

Yes, although please ensure that the gift basket and products are all contained in the same purchase order. Additionally, please specify in comments what you would like added to the gift basket.

Yes, although please place each basket as an individual order so we can ensure shipment to the correct address.

Yes, any gift basket can have a gift card added to it. Please add a gift card to your order prior to checkout, and specify in the comments box that you would like it to be included in the gift basket.

Yes, we are always happy to add any alcohol to your gift baskets. We can accommodate any requests. Please drop off what you would like to add to our flagship location and we will happily add it to your basket.

Unfortunately all of the gift baskets online are sold as is. You can visit us in store or order via phone and we would be happy to customize your gift basket for you.

Online gift baskets are sold as is. We work hard to create and put together the best gift baskets possible. If accommodations are required please leave a comment in the comments box and we will do our best to fulfill your request.

Please select Gift Baskets and choose from one of our options online. You can also come in store and order your basket, or place an order over the phone.

No, our gift cards never expire.

No, there are no fee's attached to our gift cards.

Yes, please add what you would like us to include in the comments section and we would be happy to include it.

Yes, this is not a problem. Please specify in comments that you would like this option and we are happy to do so.

You may call us, email us, or visit us in store.

No, gift card shipping is complementary.

Yes, please visit us in store in order to use your gift card.

No, unfortunately gift cards are exclusively for in store purchases. We are working on these capabilities so please check back soon.

If you need to make changes, please either visit us in store, or call/email us and we are happy to do so.

Yes, currently this is only available in store, and we are happy to email your registry to your friends and family. Please stay tuned for this feature coming soon online.

Please visit us in store to set up a gift registry. One of our team will walk you through the process and ensure you are set up with everything you need.

Not at this time, although you may visit us in store to set up your gift registry. Our online gift registry is coming soon, so stay tuned.

THE GOURMET WAREHOUSE – Vancouver BC

As long as your shipping address is in Canada this is not a problem.

If you have placed your order within 1 business day, please email websales@gourmetwarehouse.ca and we will do our best to accommodate you. Unfortunately we cannot guarantee that your additions will always be added.

We currently only ship within Canada, if you have entered an address outside of Canada an error message may appear.

You will be charged the type of tax that is applicable in your province.

Sales tax is calculated automatically based on the province you are ordering from.

Gourmetwarehouse.ca and The Gourmet Warehouse store operate separately. This means that the products and prices offered at each may be different.

Online prices, product selection, product availability and sales effective dates may differ from those in store. Online prices cannot be matched in store. The prices found in store may also be different than what is available online and also cannot be matched.

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

We hope this clarifies our policy. If you have any further questions, please send us an email at websales@gourmetwarehouse.ca

Our goal is to provide the best possible experience to our customers.

This is a fee generated by CESA (Canadian Electrical Stewardship Association). This fee is taxable and is put on all electronics. Program costs include the collection, processing, and recycling of all the collected materials from electronics purchased. For more infomation please visit the CESA website here. 

Are you within Canada?
Is your method of payment valid?
Is your internet browser up to date?
If you are still having troubles, email us at websales@gourmetwarehouse.ca

This simply means that either your order has not been processed, or there was an error with your order. You can also check junk mail as different security settings may place our confirmation email in your spam.

Yes, order confirmations will always be sent to the email that you place your order with.

You may modify your order prior to completion or you may email us within 24 hours at websales@gourmetwarehouse.ca

To place an order you simply add the quantity desired to cart, and follow the checkout instructions.

To order something that is out of stock, you can always place a special order. Information on how to do so is found here. Additionally, products that are featured online are consistent stock we carry. If we are currently sold out, we likely have more on the way. Please check back shortly.

It will take 1-3 weeks for your refund to show up on your credit card statement.

No problem, ship back to us with the return form found here and we will refund your method of payment. You can also return items in store according to the same return policy.

Please photo document your damaged item and email us within 24 hours of receipt. We are happy to replace items that get damaged or broken in transit. When you are sending your item back, please fill out the return form and include it with the damaged item when sending it back.

Yes, you may return something you purchased online in store. As long as it abides by our return policy, please bring your unwanted items back and we would be happy to return or exchange it for you.

Please see here for our complete policy.

All of our shipping rates are outlined here.

Yes, this is not a problem. Please select the option to pick up in store at checkout. We will email you when your order is ready to be picked up.

Yes, this is not a problem. Please specify prior to checkout that you would like expedited service in the notes section and we are happy to accommodate your request. This may be an additonal charge after your order has been processed; however we will contact you to confirm.

Unfortunately not; we currently are only shipping within Canada at this time.

Often when this happens it is because your method of payment was declined. We always try and contact you at least twice before cancelling orders. Please ensure you have the proper account information to prevent this from happening.

Yes, as long as you have an account you may log on and see your order history and status.

Your confirmation is always emailed to you.

Your order will always ship within 2 business days of receipt.

No, unfortunately all special orders are final sale.

Yes this is no problem. Additional fees may apply for this service.

Unfortunately special orders are not available online. Please call us or visit us in store for this service.

Do you see something you like that we don’t carry, or want to order multiples of a certain item? We are happy to fill a special order for you.

Please email wholesale@gourmetwarehouse.ca and we would be happy to send you an application form.

Our wholesale list is fairly extensive, although it does not have the selection that our retail store has. Our assortment focuses mainly on our Cote D'Azur brand, and various other listings. For more details, please email wholesale@gourmetwarehouse.ca and set up an account. From there, we are more than happy to send you our line sheet, and product availability.

Yes we do. This is a seperate division from our retail store. Only customers with accounts are able to place orders.